Terms of service
Please read carefully. The use of this site is governed by the TERMS & CONDITIONS, AGREEMENT OF SALE set forth below. Your use of this site or purchase from Stitches and steel Ltd. indicates your acceptance of these terms and conditions. Stitches and steel Ltd. reserves the right to make changes to this web site and these terms and conditions at any time, without any prior notice.
Stitches and steel Ltd. is the service provider; it is also referred to as 'S+S,' 'Stitchesandsteel,' 'STITCHES+STEEL,' 'us' and 'we.' Customer is the person or organisation who purchases or seeks services from Stitches and steel Ltd., it is also referred to as 'you.'
PLACING ORDERS
All orders placed are subject to confirmation and acceptance by Stitches and steel Ltd. Stitches and steel Ltd. may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Stitches and steel Ltd. which must be received within seven days of the price increase notification. To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.
Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Alternative ordering methods include emailing our sales or phoning. For some organisations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarised purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed. It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email.
PAYMENT
For online orders, accepted payments include credit cards, debit cards and Paypal.
The title of the goods supplied does not pass to the customer from Stitches and Steel Ltd. until the full amount is paid.
DISCOUNT CODES
The welcome offer is for customers who newly sign up to receive our newsletter and excludes customers who are already opted in to receiving emails from Stitches + Steel. 10% discount available on a single full price purchase for orders over £100. It excludes non Stitches + Steel branded products such as Mizu and Gear Aid. It also excludes all Steel Wheels, Tyres, Conversion Products (False Floors, Drop Down Bunks, Lining Panels) and products booked for Install at the Custom Haus.
The Offer is not transferable, there is no cash alternative and is valid for one transaction only. To redeem the Offer simply use the promo code as listed on your email in your shopping bag online
The Offer cannot be used on any sale or reduced items, or in conjunction with any other offer or promotion, and is not valid for gift card purchases.
SHIPPING
We do not ship to PO Boxes. We do not ship to third party addresses unless that address is known and can be verified by Stitches and steel Ltd. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Stitches and steel Ltd. will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment. Please allow 5-7 days for the processing, packing and delivery of items ordered.
Customers are responsible to have someone at the delivery address to accept the delivery. Any delivery requests must be made prior to the shipment of the order. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.
When your order is shipped you will be sent an email confirmation which will include an order number which can be used when inquiring about your order.
RETURNS AND REFUNDS
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. Return products for refund will only be accepted within 14 days of you receiving the goods.
Returned goods must be in its original condition and include all the original packaging. Please note that items including clothing cannot have been worn, washed, used, soiled or damaged by the customer if returning.
Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping.
Any incorrect, missing or damaged items received must be reported to Stitches and Steel Ltd. within 24 hours of you receiving the delivery, this can only be done by email.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Stitches and Steel Ltd. owns the title of any extra goods shipped with your order that have been dispatched in error.
Stitches and Steel Ltd. reserve the right to refuse a refund under the terms as listed above or for any product deemed unsalable on return.
WARRANTY CLAIM
All products sold by Stitches and Steel Ltd. come with a warranty to be free from any manufacturing defects or faults. Carbon fibre is NOT warranted against breakage due to the nature of its construction. This warranty is not transferable. Goods under warranty cover will be replaced or repaired by the manufacturer. No refund can be provided under any circumstances. Warranty only covers the item(s) sold by Stitches and Steel Ltd.
A large percentage of returned goods are found to be, not faulty. If the returned goods are determined by Stitches and Steel Ltd. to not be faulty, then all returning shipping fees will be worn by the customer.
We will seek the permission from the customer to charge this cost to the customer's credit card where possible. Failing this, the goods will be sent back by DPD freight collected.
Stitches and Steel Ltd. also reserves the right to charge the labour cost for examining these goods where no fault was found. All warranties are voided if returned product is found in any way to be mishandled, misinstalled, modified, tampered, abused, physically damaged.
Please attach a copy of the original invoice or provide the original invoice number. A detailed fault description sheet must be sent together with all the returning warranty goods. Customer is responsible for any shipping and insurance cost involved in sending the warranty claim goods back to Stitches and Steel Ltd.
Stitches and Steel Ltd. is not responsible for any parcel missing in transit, on its return back to Stitches and Steel Ltd.
DISCLAIMER
Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.
There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only.The actual products are often not identical to the images.
MISSION STATEMENT
Stitches and Steel Ltd. stands for travel, fresh ideas and the drive to accomplish things creatively, with a keen eye on the environment, we create accessories for travel on the road.
OUR PRODUCTS
Our motivation is to deliver quality craftsmanship and high performance products, as well as our range of clothing and accessories. We’re passionate about sourcing only finest quality custom designed materials from all over the world for our products.
We bring each product to life with specially trained craftsman, through advance manufacturing facilities and unique processes.
OUR TEAM
Stitches and Steel Ltd. operates only due to the passionate team behind it. Together, we embrace diversity and work collectively as a team to create a place where each team member is given the opportunity to shine and prosper in their role through hard work and dedication.
Treating each individual with respect and dignity is of high importance to us, and what we stand for as a global brand and business.
OUR CUSTOMERS
Delivering a superior level of customer service is important to us. It is a priority to instill the positive energy that encompasses this van-life-outdoor culture, through each phone call, email and interaction with our consumers.
It is our goal to uplift and inspire them – if just for a few moments of their day. Our customer connection extends far beyond an exchange of product. Each and every relationship is valued.
