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Orders

You will be sent a shipping confirmation once your order has been dispatched from our warehouse. If you have any problems or the delivery is taking longer than usual, contact Customer Services on info@stitchesandsteel.com and we will be able to look into it further for you.

Our standard UK delivery takes 3-5 working days to reach you from dispatch, although it is usually much quicker. International orders can take 7-14 working days to arrive so please make sure you place your order allowing plenty of time.

Please note, we endeavour to dispatch your order straight away however during busy periods this could take 2-3 working days.

Our warehouse team are pretty quick at picking and packing so we are unable to make changes to products on your order. Please check your confirmation as soon as you have placed your order and send through any address changes to info@stitchesandsteel.com as soon as you can with your order number to hand. We cannot guarantee the changes will be made but we’ll do our very best. 

Yes, we can ship to most Counties outside of the UK, no problem! International shipping has gotten a little tricky since Brexit has been put into effect so please email info@stitchesandsteel.com to process an order.

Just so you know, your order may be subject to customs charges and/or import fees if you are having an item delivered to a location outside of the UK. We cannot estimate when these charges will be applied, how much they will come to if applied and we regret that we cannot pay these charges. You can get more info on this at you local customs store.

Any charges incurred must be paid by the receiver of the order, if an item is refused by the receiver the item will be abandoned by the carrier and the customer will be wholly liable for the order and the return of the goods to us otherwise the item will not be funded.

RETURNS

As long as the item is in in a clean, unused/ unworn condition with the tags still intact, we can accept the return within 28 days for full priced items. Please see our Returns and Exchanges page for a step by step guide and our full returns policy. You can also email info@stitchesandsteel.com for any further queries.

We are usually pretty quick to process your returns but please do bear in mind that there may be delays after very busy periods. We aim to process your returns within 1 week but it may take up to 2 weeks.

As we are only human, sometimes mistakes do happen. If you have received your order and there is something not quite right, please let us know right away so we can rectify it for you. You can email us on info@stitchesandsteel.com.

STOCK

All of our stock is sold online. We make all of our stock in small batches to ensure we reduce the amount of waste we create and to ensure all products are of a high quality. If a product you are after is showing as out of stock, we recommend signing up to the email alert on the product page of the website- that way you’ll be the first to know when the products are here with us and available to purchase.

Unfortunately we are unable to take pre orders on our products. If a product you are after is showing as out of stock, we recommend signing up to the email alert on the product page of the website- that way you’ll be the first to know when the products are here with us and available to purchase.

We are online retail store and as such do not have a physical ‘bricks and mortar’ shop front. Stitches + Steel is run from a small Studio in Birch, Essex. We welcome visitors both local and afar to pop in, grab a coffee and shoot the s*** however, ask that you kindly give us the heads up so we can make sure one of the team are here to meet you, pull out the products of interest and answer all your queries.

Unit 2, The Old Joinery, Maldon Road, Birch, Essex, CO2 0LT

No, we currently only supply our products directly to consumers via our website, ebay and amazon stores.
 

SALES AND DISCOUNTS

We do not run sales as we aim to produce products that don’t adhere to seasons. We do occasionally share discount codes- The best way to keep informed is to make sure you are signed up to our newsletter and keep a keen eye on our Facebook and Instagram pages.

We don't offer discounts on any products that we have. We've tried our best to keep our margins right down so that our products are available to everyone at a good price. We're still a pretty small company at the moment and hope that in the future we'll be able to offer discounts such as the military/ NHS/ students, etc.

Other

Unfortunately we are unable to make or modify products to a custom design however, are always excited to hear and help where possible, with new ideas and products. If you think you’ve got a gem, and want to share it with us please reach out to oli@stitchesandsteel.com / tor@stitchesandsteel.com where we’ll be pleased to have a mull with you!

We are constantly growing the S+S Family and love to hear from likeminded and passionate people with the drive and innovation it takes to work here. We post up any job opportunities we do have on our Jobs page so keep an eye out for anything new there or on our social media channels.