RETURNS + REFUNDS
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. Return products for refund will only be accepted within 14 days of you receiving the goods.
Returned goods must be in their original condition and include all the original packaging. Please note that items including clothing cannot have been worn, washed, used, soiled or damaged by the customer if returning.
Please note 'Bundles' are not partially refundable. Any faulty or unwanted items within the bundle wishing to be returned will only be eligible for an exchange or credit note. If for any reason you've got doubts before checking out, we'd highly recommend adding the items of interest to your basket individually.
Shipping and handling cost are not refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping.
Any incorrect, missing or damaged items received must be reported to Stitches and Steel Limited. within 24 hours of you receiving the delivery, this can only be done by email.
If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Stitches and Steel Limited. owns the title of any extra goods shipped with your order that have been dispatched in error.
Stitches and Steel Limited. reserve the right to refuse a refund under the terms as listed above or for any product deemed unsalable on return.
Please email firstname.lastname@example.org to initiate the returns process.