All orders placed are subject to confirmation and acceptance by Stitches and steel Ltd. Stitches and steel Ltd. may vary prices for received orders in the event of price changes. In the case of price increase, you may cancel the order by giving notice to Stitches and steel Ltd. which must be received within seven days of the price increase notification. To minimise errors and improve efficiency, orders should be placed using our on-line ordering system whenever possible.

Other forms of ordering are accepted only if our on-line ordering system is malfunctioning or you have difficulty using it. Alternative ordering methods include emailing our sales or phoning. For some organisations where a purchase order is necessary, we still encourage the orders to be placed online and followed by a summarised purchase order. Quantity in stock does not take into account the orders already placed which are yet to be processed.

It is possible that an order placed earlier will receive the allocation of the part in which the quantity for it showed as in stock at the time of your order. Inventory discrepancy can also affect the accuracy of the stock status displayed on our web site. Any attempt to cancel an order must be made as soon as possible. Cancellations attempted after the dispatching will result in the customer having to pay the shipping and handling charges on the package and the cost of shipping the package back. Cancellations may be communicated by email.

It is an offence for any person under the age of 18 years to purchase a knife, or attempt to purchase a knife in-store or online in the UK. As a responsible online retailer, Stitches and Steel Ltd performs an age verification check on the purchaser when an attempt to buy a knife or axe is made. This check is solely to verify that the purchaser is over 18 years of age and is an automated part of the transaction process. 

Where the purchaser's age cannot be verified online, we may ask for further documentary proof in order to complete the transaction. Documentary proof can either be a UK driver's licence or international passport (including UK passports). Unfortunately we cannot use EU driver's licences or national ID cards to complete the age verification check. If you have any questions about the age verification check, please email us at and we will be happy to help. More information on the sale of age-restricted goods can be found on the Chartered Trading Standards Institute’s Business Companion website.

For online orders, accepted payments include credit cards, debit cards and Paypal. The title of the goods supplied does not pass to the customer from Stitches and Steel Ltd. until the full amount is paid.

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay in 3; Pay Later.

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

We do not ship to PO Boxes. We do not ship to third party addresses unless that address is known and can be verified by Stitches and
steel Ltd. Customers are responsible for paying any freight charges incurred by refused shipment and unclaimed goods. Stitches and steel Ltd. will make every effort to deliver on time. However, we shall not be held liable for delay or lost shipment. Please allow 3-7 working days for the processing, packing and delivery of items ordered.

For international orders, your order may be subject to customs charges and/or import fees if you are having an item delivered to a location outside of the UK. We cannot estimate when these charges will be applied, how much they will come to if applied and we regret that we cannot pay these charges. You can get more info on this at you local customs store.

Any charges incurred must be paid by the receiver of the order, if an item is refused by the receiver the item will be abandoned by the carrier and the customer will be wholly liable for the order and the return of the goods to us otherwise the item will not be funded.

Customers are responsible to have someone at the delivery address to accept the delivery. Cost for re-delivery attempts will be passed to the customers if the delivery address is unattended at the time of delivery.

When your order is shipped you will be sent an email confirmation which will include an order number which can be used when inquiring about your order.

There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order. Return products for refund will only be accepted within 14 days of you receiving the goods.

Returned goods must be in its original condition and include all the original packaging. Please note that items including clothing cannot have been worn, washed, used, soiled or damaged by the customer if returning.

Shipping and handling cost are NOT refundable. This return for refund policy is applicable for change of mind, and lack of expertise for use of product. You must pay all cost associated with the return shipping.

Any incorrect, missing or damaged items received must be reported to Stitches and Steel Limited. within 24 hours of you receiving the delivery, this can only be done by email.

If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter. Stitches and Steel Limited. owns the title of any extra goods shipped with your order that have been dispatched in error.

Stitches and Steel Limited. reserve the right to refuse a refund under the terms as listed above or for any product deemed unsalable on return. Please email to initiate the returns process.

All products sold by Stitches and Steel Ltd. come with a warranty to be free from any manufacturing defects or faults. Carbon fibre is NOT warranted against breakage due to the nature of its construction. This warranty is not transferable.

Stitches and Steel Ltd. is not responsible for any parcel missing in transit, on its return back to Stitches and Steel Ltd.

Due to changing market forces and other extenuating circumstances that affect product availability, and price stability we reserve the right to withdraw any product we advertise and change prices without notice. Information contained throughout the web pages and in our database is believed to be accurate and reliable at the time of publishing.

There may be misprints, human errors, and omissions. We reserve the right to make changes and corrections in prices, products, and specifications without notice. Images displayed on this web site should be regarded as illustrative and informational purpose only. The actual products are often not identical to the images. 

Stitches and Steel Ltd. stands for travel, fresh ideas and the drive to accomplish things creatively, with a keen eye on the environment, we create accessories for travel on the road.

Our motivation is to deliver quality craftsmanship and high performance products, as well as our range of clothing and accessories. We’re passionate about sourcing only finest quality custom designed materials from all over the world for our products. We bring each product to life with specially trained craftsman, through advance manufacturing facilities and unique processes.

Stitches and Steel Ltd. operates only due to the passionate team behind it. Together, we embrace diversity and work collectively as a team to create a place where each team member is given the opportunity to shine and prosper in their role through hard work and dedication.

Treating each individual with respect and dignity is of high importance to us, and what we stand for as a global brand and business.

At S+S we want to contribute to a more sustainable world through innovative, high-quality products with responsible production. We want to inspire people to travel light, take what's only necessary and practice an active lifestyle. This is the gear that will be with you the longest, the longer it's yours, the more attached you'll become.

Thinking sustainability- One eye on innovative products, the other on the environment. We’ve made this approach part of both our daily work and our long-term plans, following the ideas and spirit of the United Nations Agenda 2030 for sustainable development.

Acting ethically and with climate and the environment in mind is a given for us. We’ve made this pledge of both our daily work and our long-term plans, it's a message we truly embody and something that runs deep within the fibre of S+S.

Sustainable by design- Products that last longer are better for the environment, it's simple and the best thing we can do. It's why we produce high-quality, technical solutions with a sophisticated product design that are the foundation for our sustainability efforts. We also continually make improvements to lower our products’ impact on the environment. While at the same time, we make sure they meet our high demands for user-friendliness, quality, consumer health and safety.

We are our own first customers- Not much has changed. to make sure our products meet our high function and quality demands, we test them in the wild where the elements are at their most corrosive. It's this real-world punishment which happens with daily use. The tiny tweaks and minuscule refinements to our existing designs are how we choose to go about it.

It is our goal to uplift and inspire them – if just for a few moments of their day. Our customer connection extends far beyond an exchange of product. Each and every relationship is valued.

We love and thank you for the positive comments on social media. We are only human though and do occasionally get it wrong. Please don't hesitate to email where one of our team will do their very best to help with your complaint.